• If you are a member of our MLS and do not have a Supra E-Key account set up, you will need to fill out the New Lockbox Key Application (typically already filled out with your membership application).
  • If you are downloading to a new device, you will need a new authorization code: how to download the Supra E-Key®.

Confused ManWhat if your lockbox still doesn't open?

  1. What is the error message shown? This may indicate your problem.
  2. Is your application updated? Your application needs to update frequently when connected to WiFi.
  3. Make sure your phone is connected to Bluetooth (check-in your phone settings).
    1. You must have location services enabled for this app.
    2. Check if you are connected via Bluetooth to another application.
  4. Are you using the correct pin code?
  5. Are you opening the right lockbox?
  6. Have you paid your monthly Supra bill? If all fails and you have tried every option, you may need to call Supra (877) 699-6787 or re-download the application.7.
  7. Call Supra (877) 699-6787 or re-download the application.

See the eKey Application Error Codes PDF to see how to troubleshoot based on the error code the app gives you.


Please follow this guide if you need to reset your shackle code