Supra E-key® provides members with showing alerts, mobile productivity tools and listing activity reports. Download the Supra E-key® to open lockboxes and get listing notifications on your mobile device. Only authorized keyholders can open a lockbox, and every opening is documented both in the lockbox and in the secure SupraWEB database.

 If you are a member of our MLS and do not have a Supra E-Key account set up, you will need to fill out the New Lockbox Key Application.


How to download the Supra E-Key®

When members download the application onto a mobile device, they will need a new authorization code. The guide above to auto-generate an authorization code, which will be valid for 24 hours for your use. If you are downloading to a new device, you will need a new authorization code.


Guide for new members on how to open up their lockbox.

Before opening a lockbox, update the application while you have good or Wifi available.

  1. Open your Supra E-Key application.
  2. Click “Obtain Key”
  3. Press up the bottom of your lockbox.
    1. Press hard until you hear a click or see the red-light blinking.
    2. The lockbox will not know to communicate with your phone unless activated
  4. Type in your pin code.
  5. Let the phone and lockbox connect. It will say “Success” in green when connected.
  6. Once connected, press up on the bottom again.
  7. Let the key chamber drop out.

Confused Man

What if your lockbox still doesn't open?

  1. What is the error message shown? This may indicate your problem.
  2. Is your application updated? Your application needs to update frequently when connected to WiFi.
  3. Make sure your phone is connected to Bluetooth (check-in your phone settings).
    1. You must have location services enabled for this app.
    2. Check if you are connected via Bluetooth to another application.
  4. Are you using the correct pin code?
  5. Are you opening the right lockbox?
  6. Have you paid your monthly Supra bill? If all fails and you have tried every option, you may need to call Supra (877) 699-6787 or re-download the application.7.
  7. Call Supra (877) 699-6787 or re-download the application.

See the eKey Application Error Codes PDF to see how to troubleshoot based on the error code the app gives you.


Please follow this guide if you need to reset your shackle code


To reset your password, you will want to "change password", click "forgot password" or call Supra